Terms & Conditions
WinBay Casino · Last updated 2026
1. General Terms
By accessing and using WinBay Casino, you agree to be bound by these terms and conditions. You must be at least 18 years of age and resident in a jurisdiction where online casino gambling is legally permitted. We reserve the right to update these terms at any time. Continued use of the platform constitutes acceptance of updated terms.
2. Account Registration
Each player may hold only one account. Duplicate accounts will be closed and any associated balances forfeited. You must provide accurate, up-to-date personal information during registration. We are required by law to verify your identity before processing withdrawals (KYC). Providing false information is grounds for immediate account closure.
3. Deposits & Withdrawals
Minimum deposit is $20 CAD. Minimum withdrawal is $20 CAD. Withdrawal requests for verified accounts are processed within 24 hours. KYC verification is required before the first withdrawal. Withdrawals must be made to the same payment method used for deposits where possible. We reserve the right to request additional verification documents at any time.
4. Bonus Terms
Welcome bonus: 100% match up to $200 on first deposit. Wagering requirement: 30x the bonus amount. Maximum bet while on active bonus: $5 per spin. Bonus validity: 21 days from activation. Reload bonuses: 25x wagering, 7-day validity. VIP cashback: no wagering requirement. Bonuses are for personal use only and may not be transferred. We reserve the right to amend or withdraw bonus offers at any time.
5. Responsible Gaming
We are committed to responsible gaming. Tools including deposit limits, loss limits, session time limits, reality checks, and self-exclusion are available in your account settings. If you believe you have a gambling problem, contact our support team immediately. Self-exclusion requests are actioned immediately and irrevocably for the chosen period.
6. Prohibited Activities
The following are prohibited: use of software to gain unfair advantage, collusion with other players, chargebacks without first contacting support, money laundering, use of stolen payment credentials, creating accounts on behalf of others, and any form of fraud. Breach of these terms results in immediate account closure and forfeiture of balances.
7. Intellectual Property
All content on WinBay Casino — including text, images, games, logos, and software — is the property of WinBay Casino or its licensors. Reproduction or distribution without written permission is prohibited.
8. Dispute Resolution
If you have a complaint, contact our support team via live chat or email in the first instance. We aim to resolve all complaints within 5 business days. Unresolved disputes may be escalated to our regulatory authority. Disputes regarding game outcomes must be submitted within 30 days of the relevant session.
9. Limitation of Liability
WinBay Casino is not liable for losses arising from technical failures, internet outages, or circumstances outside our reasonable control. Our liability for any single claim is limited to the amount deposited in the relevant transaction. These terms do not affect statutory rights applicable under Canadian consumer protection law.
10. Governing Law
These terms are governed by the laws of the jurisdiction in which we hold our gaming licence. Any legal proceedings must be brought in the courts of that jurisdiction.
Regulatory Information
WinBay Casino operates under a valid gaming licence. For independent information about online gambling regulations in Canada, visit the Responsible Gambling Council. For dispute resolution guidance, the Gambling Therapy helpline provides free support.